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The Hotel Standards Compendium Matt Shiells-Jones

The Hotel Standards Compendium

Matt Shiells-Jones

Published March 1st 2014
ISBN :
Kindle Edition
494 pages
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 About the Book 

The first ever book to unify global hotel standards...Never before has such a task been undertaken – this is a title that aims to unify standards in hotels across the world- based on standards laid down by a variety of global tourism boards andMoreThe first ever book to unify global hotel standards...Never before has such a task been undertaken – this is a title that aims to unify standards in hotels across the world- based on standards laid down by a variety of global tourism boards and accommodation inspection bodies, this title is not only comprehensive, but couples the standards with sensible advice, conversational tone and a dip-in and dip-out style that allows hoteliers to consume the entire title, or simply use it to refresh their current offering and find out how to achieve high standards that guests expect in today’s world. Covering everything from bedrooms to bathrooms, hot tubs to swimming pools and car parks to cupboards, this title is a comprehensive must-have for any modern hotel.Matt Shiells-Jones is a well-respected author of multiple trade articles, focusing mainly on guest experience and hospitality management, currently residing in Manchester, UK. He blogs on his own site at www.chocolatepillow.com and is a write of the book ‘How to be a Hotel Receptionist’ which is used as a training guide for front desk hotel staff across the world. This title is based on his 20+ years experience in hotels, from carrying bags at the age of 12 to working in some of the busiest and most demanding hospitality environments in a range of roles.